Order shipping and delivery
This page sets out how Universal Yums prepares, dispatches, and supports a shipment. Review it before completing an order.
When preparation occurs
After payment confirmation, preparation normally takes 0–1 business day. Processing is performed on Monday, Tuesday, Wednesday, Thursday, and Friday; weekends and public holidays do not count. A purchase made on a Saturday, Sunday, or public holiday begins processing on the next business day.
Delivery estimate
Following processing and shipment, estimated carrier travel is 3–5 business days. The normal combined estimate is therefore 3–6 business days from processing through delivery.
| Order preparation | 0–1 business day |
|---|---|
| Transit after shipment | 3–5 business days |
| Dispatch weekdays | Monday–Friday |
| Weekend dispatch | No Saturday or Sunday shipments |
Cost shown before purchase
Checkout shows every applicable shipping rate before you finalize payment. Checkout also identifies free delivery whenever the order qualifies for it.
United States destinations
We currently deliver only within the United States. Checkout identifies available destinations. Before submitting, confirm that the delivery address is accurate and complete. Delay or failed delivery caused by a customer-provided address that is incorrect, incomplete, or unavailable is not Universal Yums’ responsibility.
Shipment confirmation and tracking
When the parcel leaves us, we send a shipment-confirmation email and include a tracking reference if one is available. A carrier can take up to 24 hours after taking possession before the tracking record updates.
Why an arrival may be late
Carrier disruptions, severe weather, holidays, unusually high order demand, and other events beyond our control may extend the estimate. If the delivery window has expired, ask us for assistance checking the shipment’s status.
Correcting destination details
Check the shipping information before placing the order. Report a mistake immediately. We will make a reasonable effort to correct it before shipment, although no change is guaranteed once the order is being processed or has already been dispatched.
A delivered scan without a package
When tracking says delivered but the parcel is missing, look throughout the delivery area and contact the carrier first. If that does not resolve the matter, our support team can help review it.
Support details
Use the store contact page or email for a question about delivery, tracking, dispatch, or order status.
Universal Yums1710 Pacific Ave, Tacoma, Washington 98402, United States
Phone: (718) 945-2520
Email: joanthihm32@gmail.com
Customer service: 9:00 AM–5:00 PM ET, Monday–Sunday